Frequently Asked Questions

Where can I buy The Jolly Owl products?

At the moment, all of our handmade plushies are available through our Etsy shop. Our website is currently being prepared for a future shop launch, but until then, Etsy is the best place to purchase.

👉 You can visit our Etsy shop at www.thejollyowl.etsy.com

Are your items safe for babies and toddlers?

Yes! Our plushies are thoughtfully designed with little ones in mind. Each piece features soft materials and embroidered details — no hard or loose parts — making them suitable for babies and young children.

Are your plushies really handmade?

Absolutely. Every Jolly Owl plush is handmade by me with care and attention to detail. Nothing is mass-produced — each item is crafted individually in a smoke-free, pet-free environment.

When will your website shop launch?

We’re currently working behind the scenes to prepare samples and finalize our online shop. The best way to stay updated on our launch (and new releases) is by joining our email list.

Do you offer custom or personalized orders?

Occasionally, yes! Availability for custom orders depends on current workload and materials. If you’re interested, feel free to reach out through Etsy or our contact page.

How long does it take to make an order?

Since each plush is handmade, processing times vary. Current turnaround times are always listed on Etsy so you know exactly what to expect before purchasing.

How do I care for my plush toy?

Care instructions are included with each item and listed on Etsy product pages. In general, gentle washing and air drying will help keep your plush looking its best.

How can I contact you?

You can reach us through our contact page or by sending a message on Etsy. We do our best to respond as quickly as possible.