Frequently Asked Questions
Can I put this in the washer and dryer?
Yes! All our products are machine washable!
What type of fabrics do you use?
All our items are made with either 100% polyester anti-pil fleece or 100% cotton & flannel.
Are your items completely baby safe?
We take the safety of your baby very seriously. That is why all our plushies have embroidered faces and all the ribbons we use on our items are sewn over 3 times to ensure baby doesn't accidentally rip them off.
Are your teethers BPA free?
Yes. All our teethers are BPA free, food-grade silicone.
Do you do custom orders?
Yes! What can we help you create?
Can you make a plushie to match something I saw?
In most cases items pictured on websites, in books, and on screen are copyrighted. Meaning we can NOT make these types of items. We CAN however, make a plushie off of a drawing of your creation.
Can you add my baby's name to an item?
We can add a name to our made to order items for a small fee of $2. We can also add an initial on the items that are just too small for an entire name.
I forgot to use my coupon! Can I still get the discount on my purchase?
Absolutely! Just send us a message and we will get that taken care of right away!
Is your place of business smoke and pet free??
Yes. All our items come from our little home office in our smoke and pet free home.
Do you sell wholesale or consignment?
Yes to both. :) Although, we prefer wholesale, but are also willing to sell consignment.
How long does it take to get my items?
Most items are ready to ship within 3 -5 business days. Times can be longer during a sale or around holidays. Check individual product listings for an accurate estimation.
Can you change the shipping address after I already checked out?
Yes. Just send us a message right away and we will change it!
Do you ship to my country?
Yes! We ship to anywhere in the world!
Do you offer rush shipping?
We do! Please select priority shipping when checking out.
What do I do if my package hasn't arrived or perhaps got lost?
Packages that are marked delivered or "not received" are your responsibility to track down. Consider checking with a neighbor, by or around your porch, or even by your back door. Sometimes when you aren't home the deliverer picks the safest place to leave your package. You can also check with your local post office. They are able to track items down using the geotag on the package. We can NOT track packages on our end.
HAVE A QUESTION NOT LISTED?
Please don't hesitate to reach out to our email Hello@thejollyowl.com or through our Etsy shop! We will respond to you within 1 -2 business days.